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By subscribing to our newsletter, you can download our free catalog (always updated in real time), both for day trips and for destinations and expeditions in Antarctica.
Typically, once a trip is booked with us, it's considered non-refundable (even if only the 30% deposit has been paid). This is because you have to book a whole series of accommodations and/or excursions that typically don't allow cancellation after purchase. For this reason, we always recommend purchasing (separately or as part of the travel package) comprehensive medical and baggage insurance that covers cancellation for any reason. It costs a little more than regular travel insurance, but it can save you from wasting a lot of money.
Note: Insurance policies don't cover all risks/causes. Please inquire before purchasing your insurance.
Unless otherwise indicated, the cancellation policy for all excursions is 24 hours.
The customer has the right to cancel and/or modify the reservation up to 24 hours before the departure date and time. In the event of cancellation, 7% of the total amount spent will be retained as a processing fee.
After 24 hours, the supplier has complete discretion to accept or decline any requests for modifications to the activity. A full or partial refund is never granted.
For groups of more than 9 people and/or private groups, cancellation for all activities is 7 (seven) days before the departure date.
First, we must point out that cash payments for same-day activities and/or travel packages are not possible under any circumstances.
The only accepted forms of payment are credit/debit cards or bank transfers.
Specifically, the following:
Generally, yes!
It's possible to purchase some day trips privately (subject to availability and timeframe). In this case, please read the relevant cancellation policies.
Regarding travel packages, it depends largely on the type of trip you'd like to purchase. Some destinations are only accessible during certain times of the year and/or it's not possible to book accommodations and/or other excursions completely privately. However, you can "rent" our guides for the entire requested period.
Well, to be honest, it depends. Are we talking about multi-day trips or daily activities? In both cases, we definitely suggest that you book our services as soon as possible to prevent any inconvenience caused by activities being fully booked. Here are the specifics for each tour.
As a general rule, we suggest that you book with us as soon as possible. If you are a group of 4 or more people, do not wait too long. The assumption that you can "book on the spot" is too risky, and you might not find a suitable tour.
